Proofing Policy

At Print City, we’re committed to delivering high-quality print and design solutions that bring your projects to life. With over 50 years of collective industry experience, we pride ourselves on our expert advice, efficient project delivery, and innovative digital and print services.

Before we embark on your creative journey, it’s important to understand the terms and conditions that govern our services. These terms outline your responsibilities as a client and our commitments as your trusted print and design partner. They cover crucial aspects such as proofing, project cancellation, and copyright issues, among others.

Please take a moment to read through these terms carefully. Your approval to proceed with an order signifies your agreement to these conditions, ensuring a smooth and successful collaboration.

Hansen Group (S.A.) PTY LTD (ABN 73 167 994 185), hereafter referred to as ‘Print City’.

Approval to proceed with printing confirms that you have thoroughly reviewed the proofs/products and agree that all content is correct. By doing so, you release Print City from any liability for content errors discovered after production has commenced.

Proofing is a crucial step. Whether you’ve submitted your own artwork or had it designed by Print City, it is YOUR responsibility to check for errors before printing. Please carefully review spelling, phone numbers, fonts, placement, and all other details.

Electronic Proofs

Electronic proofs closely represent the image, colour, and text placement but may not exactly match the final print. This discrepancy is due to variations in monitor colour settings and differences between RGB and print colour systems like CMYK or Pantone. We cannot be responsible for colour variances unless they fall outside our production department’s ink tolerance specifications.

Proofing of Final Project

To minimise errors, designs will not proceed to production until client approval is received. Print City will not be held responsible for errors if the client overlooks something in the proof, reuses an old proof, or requests to bypass the proofing process.


Print City will make every effort to ensure the final product is free from grammatical and spelling errors. However, it remains the client’s responsibility to confirm the absence of such errors in the final product. Print City is not liable for any errors in the final product after client approval.


Print City will endeavour to use only royalty-free images in custom designs. We will not be held liable for any damages, costs, or legal fees arising from copyright or trademark infringement related to images requested or supplied by the client.

Project Cancellation

Cancellation requests must be made in writing to Print City and include the client’s authoritative signature. Charges will apply for work completed or costs incurred up to the point of cancellation.

Pause in Project Development

A written request to pause the project must include the client’s authoritative signature and will not exceed a 28-day period. Unless otherwise agreed, any delay beyond this period will be considered a cancellation, and charges will apply for work completed or costs incurred.

Working Files and Copyright

Print City retains the legal copyright of our working files, which include but are not limited to design concepts, elements, infographics, fonts, and imagery. Working files are not released as part of our projects. If you wish to obtain these files, a separate quote will be provided.

Claims Period

Claims for defects, damages, or shortages must be made in writing within five (5) business days following delivery. Failure to do so constitutes irrevocable acceptance of the order as fulfilling all terms, conditions, and specifications.

For any questions or claims, contact our team on (08) 8531 1035 or email us at